Terms & Conditions

• "app" refers to a mobile application which runs on a mobile phone, tablet, watch or other mobile device.
• "goods" means the product or item that you buy from us.
• "made to order" means any goods that are not pre-manufactured and held in stock, where you select the product, size and fabrication combination, and, where available, the material of other components e.g. legs in wood or metal and may include Pre-Order goods.
• "online shoppers" refers to our customers who buy goods from us online using an app or over the internet using a web browser.
• "pre-order" means any goods, not readily available due to a dependency on individual components supplied by third parties and which accordingly have a longer lead time.
• "TFG" means Foschini Retail Group (Pty) Ltd.
• "third party provider" refers to any one of the companies that we have teamed up with to help fulfil your sales orders.
• "we", "us" and "our refers to Coricraft, a division of Tapestry Home Brands (Pty) Ltd.
• "you" refers to you, our customer, who buys from us online.

1.1 These are the terms and conditions that apply when you use one of our websites or apps to buy goods from us ("Online Shopping Terms"). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps, the terms and conditions that apply to customers who buy on credit using their TFG store cards, and terms and conditions that apply to any other interaction with us in relation to the goods (e.g. delivery and returns as well as the specific terms that may apply to certain kinds of goods). Those separate terms and conditions (as applicable) are incorporated into these terms by reference.

1.2 To contact us:

• a) Phone or WhatsApp our Customer Care Support Team during business hours on 087 245 0005:
  • i) Monday - Thursday: 08:00 - 16:30
  • ii) Friday: 08:00 - 16:00
  • iii) Saturday: 08:00 - 13:00
• b) Email us anytime: info@coricraft.co.za
• c) Visit any of our showrooms during trading hours to talk to a sales consultant.

1.3 Please contact our Customer Care Support Team if there are any changes in the information you have given us (e.g. your contact information).

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that we may send invoices and other communications regarding your sales order/s to you electronically and that our third party providers, where applicable, may communicate with you.

4.1 Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for purchase and delivery from our website in South Africa.

4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

4.3 Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it. It is strongly recommended that you visit one of our showrooms to view the actual colour of the goods.

4.4 Made-To-Order goods are made in our factory exclusively for you. Once you have paid the required deposit, we begin manufacturing your product to the size and fabrication you have selected. We are not required to accept changes, cancellations or refunds of any customised goods.

4.5 Order completion: We will indicate the acceptance of your order by delivering the goods to you. Purchases made online are only available with delivery. Only at that point (delivery) will your order be complete and an agreement of sale between you and us come into effect (the "Sale"). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process ("checking out") does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.

4.6 Order or Sale cancellation by us: We reserve the right to not process an order or to cancel an existing order or sale (partially or completely):

• 4.6.1 If you have gone under debt review before your order is fulfilled;
• 4.6.2 If, on any of our websites or apps, we suspect that you have, or have tried to: abuse the website/app; intercept data; commit fraud; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
• 4.6.3 If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors, and we will inform you of such errors as soon as we become aware of them. If an item’s correct price is higher than our stated price, we will contact you to advise the correct price and offer that you cancel, reselect or pay the difference to continue with the order.
• 4.6.4 If cancellation of an order or sale is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the goods. We will not be liable for any loss or claim relating to a cancelled order or sale or refusal to process an order.

4.7 Promotions: Promotions are valid while stock lasts and exclude services such as delivery and CoriGuard. Items purchased before/after the promotion cannot be retroactively discounted.

5.1 Delivery fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.

5.2 Additional delivery charges: Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas, as well as to the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.

5.3 Delivery: We will arrange for delivery to the delivery address that you provided to us in checkout. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.

We and our third-party providers deliver between 09h00 and 17h00 from Monday to Saturday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

5.4 Delivery period: We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timelines indicated at checkout.

5.5 Documentation: On confirmation of your order, you will receive an email with your product care instructions (if applicable) and information on the guarantee. When your product is delivered, you will receive a copy of your invoice and a delivery note.

5.6 Access to the delivery location: You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premises. Please do not tip or pay our delivery crew members.

For an additional fee, we can hoist product up to the 3rd floor over your balcony. When our Customer Care Support Team phones to confirm your order, please specify this is required.

5.7 Stock availability: We cannot guarantee the availability of stock but will use reasonable efforts to ensure that stock is available. Should goods be on an extended lead-time, this will be noted on our website at the time of purchase. We may experience delays out of our control. We will keep you updated. Where the delay pushes out your delivery by a month or more, we will contact you to confirm if you are happy to wait or to reselect or be refunded. We will notify you should goods you purchased online no longer be available, giving you the option of a reselection or refund.

5.8 Assembling goods: We assemble goods on delivery (if applicable). If you require us to assemble the goods later than the delivery date, we will charge you a call-out fee, which must be paid in advance. We are not liable for any damage to goods, missing parts or personal injury you or anyone else may suffer if you assemble the goods yourself. We will not accept return of goods, nor will we replace goods that were damaged when you assembled it. Furniture delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery site. We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery. The above will still apply if we use a third-party provider.

5.9 Accepting your delivery: On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver's licence). This is to confirm that the goods have been received.

If you are unable to accept the goods yourself, please ensure your authorised representative is available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.

If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

5.10 Inspecting the goods: You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. We recommend that you take pictures and videos and email them to info@coricraft.co.za. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

5.11 Third party providers: We sometimes make use of third-party providers, including courier services to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the third-party provider, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our third-party providers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.

5.12 Storage of furniture: Ownership of the goods will rest with Coricraft until payment has been received in full, after which we will release the goods for delivery or collection (including releasing goods to outside transporters). Should we not be able to confirm a delivery date within 30 days of the product completion, we will charge you storage fees of 10% of the sales order value per month or pro rata. If we cannot successfully deliver the goods to you within three months of the product completion, we reserve the right to cancel your order, deduct any storage or delivery charges and then refund any balance due to your Coricraft account, to be used later in store.

6.1 You will not be entitled to a refund or exchange of gift cards, Made to Order goods or goods that have been altered, repaired or updated. We do not accept return of sale items unless faulty or defective. If you are unhappy with your purchase of items held in stock, pre- manufactured by us for any reason (other than if it is defective) and wish to return it, you may do so within 30 (thirty) days of the date that it is delivered to you. We will charge you a handling fee of 10% of the item’s price if you return it 10 days after delivery. Where we import finished goods and you cancel your order 72 hours (excluding weekends and public holidays in South Africa) before delivery, you will not have to pay a handling fee. You will not be refunded your delivery fee if a delivery has been booked or executed. The goods you wish to return must be unused, in its original condition and (where applicable) packaging and you must have the invoice, the delivery note or returns form, original certificate, instructions and unused accessories. If you received the goods as a gift, the invoice is still required. You cannot return goods if its price tag has been removed, it has been used, has been taken apart, has been permanently installed, is attached or joined to other goods or property at the delivery address, or reasons of public health do not allow its return.

6.2 Incorrect items delivered: Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app, or the goods are missing any parts: Please do not remove any of the stickers or labels or remove the goods from its original packaging. Notify us immediately and we will collect the goods from you at no charge and issue you with a refund (using the same method of payment you originally used for the purchase).

6.3 You may return certain goods including accessories, headboards, side tables, coffee tables, specified quantities of occasional and dining chairs to any Coricraft store . You can also contact our Customer Care Support Team and we will arrange for the goods to be collected within 3-10 working days. We will charge you a collection fee and furniture manufactured by us will incur a 10% handling fee. If you are returning goods, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging.

6.4 We will refund you in in the same way you paid, minus delivery charges (if applicable) and service charges (e.g CoriGuard), if you meet all the requirements above.

6.5 If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 6 (six) months (or for furniture returns, within 12 months) from the date of purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

We will arrange a collection date and time for furniture. Accessories may be returned to a Coricraft showroom near you.

6.6 We may in certain instances require an assessment of the goods and require you to pay us an assessment fee before we do an assessment. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will refund your assessment fee and either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that: 6.6.1 you have not adhered to the use, maintenance and care instructions and weight-bearing guidelines of the goods; 6.6.2 the goods were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside (unless specified as outdoor furniture), placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods' immediate environment such as coastal air and extreme humidity; 6.6.3 the damage to electrical or electronic goods was caused by an electrical surge; or 6.6.4 the goods are not defective or not affected by quality issues, we will refuse to refund you or accept return of these goods. Longer warranty periods apply to certain goods, for example select furniture items. Please refer to the specific guarantee information and care instructions in respect of the goods that you purchased. We may quote you on a repair, which you are not obliged to accept. Please refer to our terms and conditions for repairs. 6.7 Our goods, which include homeware accessories and furniture, are intended for use in an ordinary residential or domestic environment only and are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under these circumstances. 6.8 Every leather and solid wood product is unique and will have markings, small cracks and live edges which form part of the characteristics of the product. These natural characteristics will not be regarded as defects. Some of our goods are made from reclaimed and / or recycled material and may therefore have markings, colour variations, scratches, dents, holes, nails and metal caps inconsistently visible on the product due to the fact that materials have been recycled or reclaimed from their original use and are often handcrafted. Cracking may also occur in solid wood pieces, although it should not be excessive as to render the product un-useable.

We cannot cancel any order once it has been placed. We can only process refunds once we have confirmed that the goods have been returned to our warehouse or showroom. Please refer to our returns policy for more information. Please refer to the Made to Order tab for terms and conditions that apply to Made to Order goods. Please contact our Customer Care Support Team if you have any queries regarding cancellation.

8.1 We take reasonable steps to secure your payment information, and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your credit card details) is safe and secure. We accept a number of payment methods online in addition to your TFG store card or your bank credit or debit card which includes Peach, Ozow, Discovery Miles, Pay Just Now and Mobicred.

8.2 If you are paying by credit card, the total cost of the order will immediately be debited to your account, if your order is not fulfilled, or if it is cancelled by TFG, then we will refund you. When you submit your order, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third-party payment service providers to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

8.3 If you are paying with your TFG store card, the total cost of the order will immediately be debited to your account.

8.4 If you return goods, it will take up to 10 working days after return of goods to process a refund and for it to reflect on your account.

We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.

1. You may request a repair via your sales consultant, by contacting your nearest showroom, or by reaching out to our Customer Care Service Team.
2. You will receive a repair quotation, which must be accepted in writing before any repair work is undertaken.
   1. Repair quotations are valid for 7 (seven) business days from the date of issue.
   2. Upon expiry, a new quotation may be required, and pricing may be subject to change.
   3. Depending on the nature of the repair, we may require full payment or a deposit to begin the repair process.
3. Repairs are quoted individually based on the materials required, availability of spare parts, the complexity of the repair, and the condition of the item. Promotions and discounts do not apply to repairs.
4. You will be provided with an expected completion date via email or SMS once your repair has been booked. While we strive to complete all repairs within the communicated timeline, delays may occur. Any changes to timelines will be communicated to you where possible.
5. Once the repair is completed, you will be notified, and a delivery or collection appointment will be scheduled using the contact details you have provided.
6. If you fail to accept delivery or collect your repaired goods within 90 (ninety) days of being notified of their completion, the goods will be deemed abandoned. We reserve the right to sell or dispose of the goods to recover reasonable costs incurred, including but not limited to the cost of the repair, storage, and handling. If we sell the goods, you expressly indemnify us and waive any claims (whether direct or indirect) relating to the sale, including any claims for loss or damage, unless caused by our gross negligence or wilful misconduct.
7. You will be required to inspect the item upon delivery or collection. If you are satisfied with the quality of the repair, you will be asked to sign a confirmation, which will serve as proof that the item was received in acceptable condition.
8. If you cancel your repair after accepting the quotation or choose to return the repaired item, you will not be eligible for a refund, exchange, credit, or further repair unless a fault is found with the repair itself.
9. Approval of a repair request does not guarantee that future repairs will be accepted. We reserve the right to refuse any further repairs at our discretion.

3.1 When you register as an online shopper, you will have to create an online profile. This includes selecting a username and password. You will be asked for your credentials (your username and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

3.2 When you shop our goods online using one of our websites or apps, you give us your consent to collect and process your personal information, which we have to do to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.

3.3 When you contact us, we can access and review the information related to your order for assistance. This can be done using your mobile number, email address, customer account number or order number to access your profile.